How can I pay for my order?
We accept VISA, MasterCard, American Express and Discover credit cards. We also accept PayPal Express.
When do you charge my Credit Card?
We charge your card at the time we take your order, just as we start preparing it for shipment. If for some reason something happens during the process, we’ll reach out to you and straighten it out.
How long does it take to see a refund on my Credit Card statement?
You will typically see a credit to your credit card statement within 5-10 days of us receiving and processing your return. We wish we could get you your refund sooner, but this is a function of how the banking system works.
Will I be charged tax on my order?
The magic 8-ball says: Maybe. Certain states legally require us to collect sales tax.
Where do I enter my promotion code?
At checkout, you’ll notice a little box for a promotional code right above your Subtotal in the Order Summary box.
Why won’t my promotion code work?
It’s probably because the promotion expired or you’ve already redeemed your promotion code. If there’s an issue with a promotion code you’re trying to use, please contact us at firstname.lastname@example.org and we’ll make it right.